FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

How do I return my order?

Returns are accepted only if a damaged product is received. To process a return, you must provide a full unboxing video showing the package being opened and the damage clearly visible. Please contact our support team within 24 hours of delivery with the video and your order details to initiate the return process.
If your return is approved, please fill out the return form that came with your package. Make sure to include all the requested details, such as your order number and the reason for return, before sending it back.

Are there any shipping costs?

Shipping costs vary depending on your location and order total. You’ll see the exact shipping fee (if any) at checkout before completing your purchase.

Can I still change my order?

Unfortunately, once an order is placed, it cannot be changed or modified. All our products are made on an order basis, so we begin processing your request immediately after it’s received. Please review your order carefully before completing your purchase.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to handstories.by.ankur@gmail.com and we will contact the shipping company.